FAQ

When you book a ride with Istanbulnavette, you will be in a private 9 seater Van. You can travel from 1 to 8 people the price will not change. The fixed price of € 39.90 is only valid for Istanbul. For other destinations, you can write to info@istanbulnavette.com to get a price which varies depending on the distance.

We only work with reliable contractors: we study their certificates, monitor the validity period of their driving licenses and their insurance policies. Among other things, our service customers always evaluate the performance of their drivers. We analyze user feedback and only continue to work with contractors with an impeccable order history. Istanbulnavette offers a simple but efficient shuttle service to and from the airport or direct to your downtown hotel. istanbulnavette offers vehicles driven by drivers specializing in passenger transport. Our fleet is made up mainly of new vans. Each van is equipped with air conditioning and a large luggage compartment inside the vehicle. For these reasons istanbulnavette is in fact a well established, innovative and reliable company.

In the “Pick-up location” field of the search form, enter the place of departure, in the “Drop-off location” field – the destination. You can choose the city, airport, train station, port and hotel from the drop-down menu or enter the exact address of the destination location.

1 Fill in the order form and make the payment Specify the date and time of the appointment and make your payment. Once the reservation is made, you will receive by email a voucher confirming the trip.

2 Driver meets you at the airport with a nameplate At the right time, the driver will meet you on site. He will direct you to the car and drive you to the hotel.

3 I am in a private shuttle When you book a ride with Istanbulnavette, you will be in a private 9 seater van. You can travel from 1 to 8 people the price will not change. The fixed price of € 39.90 is only valid for Istanbul. For other destinations, you can write to info@istanbulnavette.com to get a price which varies depending on the distance.

You can order an urgent transfer if there is less time left before the trip. We will receive your request, try to find a transfer and let you know if we can provide the service.

After making your reservation online, you will receive a reservation confirmation email – the voucher containing the reservation number and all information regarding the transfer.If you have not received the confirmation letter, please contact our operator by e-mail info@istanbulnavette.com or in the online chat.

As soon as you learn that your flight is late, please inform the driver or write to us at info@istanbulnavette.com or in the online chat. Indicate your reservation number and the new arrival time.

The driver will pick you up with a sign with your name and surname indicated when booking. If you are leaving from the airport, the driver will meet you at the exit of the arrival area, after passing through customs and baggage claim Detailed instructions can be found in your voucher.